oneservice appointed Managed Service Provider for APAS®
Global specialist to provide installation and servicing capability for APAS® Independence locally in Europe and United States
13 July 2020
As part of Clever Culture Systems’ ongoing commitment to excellent customer service, oneservice will provide an end-to-end managed service solution for APAS® Independence customers in Europe and the United States, including instrument installation and in field maintenance services. Under the agreement, Clever Culture Systems will partner with oneservice for the provision of installation and maintenance services for each APAS® instrument sold, providing a scalable solution as the number of APAS® Independence customers grow globally. oneservice has representatives in the EU target markets of Germany, France and the United Kingdom and provides 24/7 call support services.
oneservice is an independent provider of after sales support services. oneservice has more than 25 years of experience in the Life Science, Diagnostics, and Medical Device industries. Headquartered in Switzerland, it has subsidiaries in Germany and USA.
CEO of oneservice, Matthias Raquet said:
“We are delighted to collaborate with Clever Culture System to support the world’s first automated culture plate reader for microbiology labs. Our proven history as a global service provider delivering excellent service to medical device, diagnostics and life science companies will help to make the APAS® independence a great success. We look forward to a long and successful partnership.”
The partnership with oneservice forms part of Clever Culture Systems’ hybrid distribution strategy for the APAS® Independence in international territories, where the company combines a local sales presence with trusted partners. This enables Clever Culture Systems to maintain direct customer relationships providing real-time in market feedback, whilst also leveraging the scale and expertise of industry leading brands. Combined with the appointment of Beckman Coulter as Marketing Agent, announced earlier in the week, Clever Culture Systems has now established a full suite of sales and support services for its customers in Europe.
Clever Culture Systems General Manager, Peter Bradley said:
“The provision of service and support post purchase is a critical part of the decision making process of every instrument purchase. The addition of oneservice as our Service Provider means we are now able to provide local support to our customers in both Europe and the United States.
It was also a pleasure to witness the oneservice and Clever Culture Systems teams undergo remote training on the APAS® instrument over the past two weeks. The professionalism and attention to detail from oneservice was very reassuring and I am confident this will be the beginning of a successful partnership for Clever Culture Systems and our customers.”